Omilia
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| Private | |
| Industry | Conversational Artificial Intelligence |
| Founded | 2002 |
| Founder | Dimitris Vassos (CEO) |
| Headquarters | Larnaca, , Cyprus |
Area served | Worldwide |
| Website | omilia |
Omilia is a conversational artificial intelligence (AI) company known for developing software for automating customer interactions, primarily for customer service use cases.[1]
History
Omilia was established in 2002 and initially operated as a contact center systems integrator, building customer service solutions using third-party platforms.[2] Over time, the company developed proprietary technologies aimed at enabling more flexible and natural dialogue between automated systems and callers.[2]
In 2016, Omilia expanded its operations into the United States and Canada.[3]
In May 2020, Omilia raised approximately US$20 million in a Series A funding round led by Grafton Capital.[1][4][4]
Technology and products
Omilia develops conversational AI software for voice and digital customer service channels.[5] The company’s platform incorporates technologies such as natural language understanding, automatic speech recognition, and voice biometrics.[5][6]
Patents and Research activities
Omilia holds patents related to conversational AI and speech processing technologies.[7] The company is listed as the assignee of U.S. Patent Application No. 16/363,658, titled Systems and Methods for Speaker Verification, which describes methods for voice-based biometric authentication during interactive voice response sessions.[7]
Omilia has published research papers in areas including dialogue management, natural language understanding, and speech processing.
Recognition
- 2024 - Named as the Customers’ Choice vendor in the 2024 Gartner Peer Insights Voice of the Customer report for Enterprise Conversational AI Platforms, based on user-submitted reviews[8]
References
- ↑ 1.0 1.1 Steve O'Hear,"Omilia raises $20M to use conversational AI for customer support". techcrunch.com. 4 May 2020. Retrieved 31 December 2025.
- ↑ 2.0 2.1 "Omilia Conversational AI Expands into Cloud". blog.tmcnet.com. 19 March 2019. Retrieved 31 December 2025.
- ↑ Derek Top,"How Royal Bank of Canada Built Operational Improvements with an AI Virtual Assistant". opusresearch.net. 31 October 2017. Retrieved 31 December 2025.
- ↑ 4.0 4.1 Eric Hal Schwartz,"Conversational AI Startup Omilia Raises $20M, Countersues Nuance for Antitrust Violations". voicebot.ai. 13 May 2020. Retrieved 31 December 2025.
- ↑ 5.0 5.1 Chris Burt,"Boosting voice biometrics with speech recognition gives Omilia leg up in passive authentication, CEO says". biometricupdate.com. 31 August 2020. Retrieved 31 December 2025.
- ↑ "Expedition invests in conversational AI leader Omilia". expedition.capital. Retrieved 31 December 2025.
- ↑ 7.0 7.1 "Patents Assigned to Omilia Natural Language Solutions Ltd". patents.justia.com. Retrieved 31 December 2025.
- ↑ "Omilia is Named as the Only Customers' Choice Vendor in the 2024 Gartner® Peer Insights™ "Voice of the Customer" Report for Enterprise Conversational AI Platforms". siliconcanals.com. 4 December 2024. Retrieved 31 December 2025.
External links
This article "Omilia" is from Wikipedia. The list of its authors can be seen in its historical. Articles taken from Draft Namespace on Wikipedia could be accessed on Wikipedia's Draft Namespace.