SER Group

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SERgroup Holding International GmbH
Industry
  • Software
Founded1984
Headquarters
Bonn
,
Germany
Number of locations
25 offices in 12 countries
Key people
Dr. John Bates
Products
  • Enterprise Content Management
  • Document management system
  • Business Process Management
BrandsDoxis
Revenue$ 132.3 Million (Source: zoominfo.com)
Number of employees
>900
Websitehttps://www.sergroup.com/

SER Group is an international software company specializing in enterprise content management (ECM) and document management (DMS).[1][2] With its ECM platform Doxis, SER Group enables medium-sized and large companies to manage information and documents.[3][4] The solutions include document management, HR document management, electronic files, business process automation (BPM), invoice processing, contract management, workflow automation, and the use of artificial intelligence (AI).[5]

The company is headquartered in Bonn, Germany, but together with its subsidiaries has more than 20 other national and international locations.[6]

History

SER Group was founded in 1984 and initially developed software solutions for office communication. With the technological advances of the 1990s, the company shifted its software development onto solutions for electronic archiving and document management.[7]

In 2008, SER Group launched and has continued to develop its own ECM platform, Doxis, with a strong focus on cloud-native architecture, low-code workflows, and AI-based document processing.

In January 2019, global private equity firm The Carlyle Group acquired a majority stake in SER Group to support its long-term growth.[8]

In March 2024, SER Group announced a strategic growth investment in the company from TA Associates, a private equity firm. TA Associates is currently the lead investor; The Carlyle Group remains a significant minority investor. [9]

Management

Die Geschäftsführung der SER Group (Stand: 2025) besteht aus sechs Führungskräften:

  • Dr. John Bates, Chief Executive Officer (CEO)
  • Johannes Klutz, Chief Financial Officer (CFO)
  • Dr. Gregor Joeris, Chief Technology Officer (CTO)
  • Janine Trinkaus, Chief People Officer (CPO)
  • Toby Donald, Chief Customer Officer (CCO)
  • Will McInnes, Chief Marketing Officer (CMO)[10]

Products

The SER Group offers a range of software solutions in the field of enterprise content management (ECM). Its flagship platform is Doxis Intelligent Content Automation Platform, which provides a range of applications for document-centric business processes.[11] The platform combines classic ECM functions, such as an audit-proof archiving, with modern technologies such as artificial intelligence, machine learning and process automation.

The main solutions include:

  • Doxis Fast Starters and Workspaces – Out-of-the-box solutions for specific business transactions, such as a purchase order file.[12]
  • Doxis Intelligent Document Processing – Pre-trained AI models for data extraction and classification of a wide variety of document types.[13]
  • Doxis Intelligent Content Assistant – An AI assistant that enables users to chat with documents or independently initiate document-based workflows.[14]
  • Doxis Human Resources – A solution for managing documents from HR systems such as SAP SuccessFactors.[15][16]
  • Doxis Intelligent Invoice Automation – A solution for processing incoming invoices – from paper to e-invoices.[17]
  • Doxis Purchase-to-Pay for SAP – A module package for automating all document-based processes in the purchase-to-pay process within SAP.
  • Doxis Order-to-Cash for SAP – A module package for automating document-based processes in the order-to-cash process within SAP.[18]
  • Doxis Intelligent Order Confirmation Automation – A solution for automated processing of incoming order confirmations.[19]
  • Doxis Contract Lifecycle Management – A solution for contract management.[20]

Aquisitions and growth

As a part of its growth strategy, SER Group made two acquisitions in 2025:

  • AFI Solutions GmbH: A specialist in automated document processes in SAP environments, particularly for incoming invoices, purchase orders, and document processing.[21]
  • Klippa: A Dutch company focused on AI-supported document recognition, data extraction, and document automation.[22]

These acquisitions expand SER Group's portfolio, particularly in the areas of SAP solutions and AI-based document processing.

References

  1. ↑ "SER Group | Portfolio". TA. Retrieved 2025-07-28.
  2. ↑ "Magic Quadrant for Document Management". Gartner. 2024. Retrieved 2025-08-07.
  3. ↑ Wilson, Laura (2025-07-22). "The Best Document Automation Tools Every Business Should Know in 2025". Retrieved 2025-08-06.
  4. ↑ Pang, Albert (2025-07-23). "SER Group". APPS RUN THE WORLD. Retrieved 2025-08-06.
  5. ↑ Trajectoire : IA et gestion documentaire - 03/05 (in français). 2024-05-03. Retrieved 2025-08-07 – via www.bfmtv.com.
  6. ↑ "SER Locations". www.sergroup.com. Retrieved 2025-07-28.
  7. ↑ "The Carlyle Group acquires majority stake in SER Group, a European ECM software provider | Carlyle". www.carlyle.com. Retrieved 2025-07-28.
  8. ↑ "The Carlyle Group acquires majority stake in SER Group, a European ECM software provider | Carlyle". www.carlyle.com. Retrieved 2025-07-28.
  9. ↑ "SER Welcomes New Investment from TA to Accelerate Growth | News & Insights". TA. Retrieved 2025-07-28.
  10. ↑ "The SER Group Management Team". www.sergroup.com. Retrieved 2025-08-06.
  11. ↑ "ECM platform: Doxis Intelligent Content Automation". www.sergroup.com. Retrieved 2025-07-28.
  12. ↑ "Doxis Fast Starters". www.sergroup.com. Retrieved 2025-08-06.
  13. ↑ "Intelligent document processing". www.sergroup.com. Retrieved 2025-07-28.
  14. ↑ "Artificial intelligence & machine learning on the Doxis platform". www.sergroup.com. Retrieved 2025-07-28.
  15. ↑ "Faster & easier document management in SAP SuccessFactors". www.sergroup.com. Retrieved 2025-07-28.
  16. ↑ "SERgroup Holding International GmbH | Doxis SmartBridge for SAP SuccessFactors". SAP. Retrieved 2025-08-06.
  17. ↑ "Automated Invoice Processing Software". www.sergroup.com. Retrieved 2025-07-28.
  18. ↑ Knowles, Catherine (2025-08-08). "SER unveils AI bundles to boost SAP finance & procurement". itbrief.news. Retrieved 2025-08-11.
  19. ↑ "Automate your order confirmation process". www.sergroup.com. Retrieved 2025-07-28.
  20. ↑ "Contract management software |electronic contract files with Doxis". www.sergroup.com. Retrieved 2025-07-28.
  21. ↑ "SER Group doubles down on SAP document automation expertise with acquisition of AFI Solutions". www.afi-solutions.com. 2025-03-25. Retrieved 2025-08-06.
  22. ↑ "Software company Klippa acquired by German SER Group". Klippa. Retrieved 2025-07-28.

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